Kerosene Lamp

✔ INSURED SHIPPING:

Every order is processed within 24 hours and shipped insured with a track & trace code, so you can track your package anywhere.

✔ 100% SATISFACTION GUARANTEE:

We offer our customers a 30 day return period, which is double what is required by law! Our products have been extensively tested, so we are confident of the quality.

✔ CUSTOMER SERVICE:

Our customer service is ready to answer all your questions. We aim to answer all emails within 24 hours!

✔ SECURE PAYMENTS:

We use the most used payment provider in the Netherlands & Belgium. You can pay with us with: - iDEAL - Bancontact - Paypal - Credit Card (Visa, Mastercard, American Express)

WHAT IS THE RETURN PERIOD?

You can return a product within 30 days after receiving your order.

HOW LONG WILL IT TAKE TO GET MY MONEY BACK?

A full refund will be issued to the original payment method after we have received the products, inspected them and confirmed that the products have been opened. All customers must contact us after returning the package and provide us with Track & Trace details so that we can process the refund.

Please note: Most financial institutions take an average of 3-5 business days to process the refund.

DO I HAVE TO PAY FOR MY RETURN SHIPPING?

Yes, all customers are responsible for the costs of their return shipment. We advise you to send returns with a Track & Trace, as we cannot claim responsibility for lost returns.

I RECEIVED MY ORDER DAMAGED. WHAT SHOULD I DO?

For the fastest resolution, please include a photo showing the poor quality or damaged part of the item. The best photos are on a flat surface where the label and defect are clearly visible. We will use this information to help you with your order and to prevent errors in the future. If you have received a damaged or incorrect product, please contact us within 30 days of receiving the product. After that, the return period unfortunately expires

IS IT POSSIBLE TO EXCHANGE A PRODUCT?

Do you want to exchange your product? That is no problem at all. You can contact info@hypenation.nl.

I PROVIDED AN INCORRECT SHIPPING ADDRESS! WHAT NOW?

Accidentally given an incorrect delivery address? Please contact us as soon as possible. We will then try to change the order for you: info@hypenation.nl